Privacy Policy – Military Embroidered Clothing

Last updated: 30 September 2026

Military Embroidered Clothing respects your privacy. This policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

We handle personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, as amended.

Who We Are

Military Embroidered Clothing is responsible for the personal information covered by this policy.

Address: 286 Devonshire Road, Blackpool, Lancashire, FY2 0TN, United Kingdom
Telephone: 01253 508500
Email: militaryembroideredclothing@gmail.com

Information We Collect

Depending on how you use our website and services, we may collect:

• Your name, billing address and delivery address.
• Your email address and telephone number.
• Order details, purchase history and payment confirmation.
• Names, wording, artwork or other information you provide for embroidery and personalisation.
• Messages and information you send when contacting us.
• Technical information such as your IP address, browser type and device details.
• Cookie information and your marketing preferences.

Please only provide personal information needed for your enquiry or order. If you supply another person’s details for a personalised item or delivery, ensure you are authorised to share them.

Some information is necessary to process your order. Without it, we may be unable to take payment, personalise your items or arrange delivery.

How We Use Your Information

We use your information to:

• Process payments and fulfil orders.
• Produce personalised clothing and embroidered items.
• Arrange delivery and provide order updates.
• Answer enquiries and resolve problems.
• Handle returns, refunds and complaints.
• Maintain business and accounting records.
• Protect our website and customers against fraud and misuse.
• Send marketing communications where you have consented.

Our Lawful Bases

We rely on the following lawful bases, depending on the purpose:

Contract: To take steps at your request before an order and fulfil our agreement with you, including payment, personalisation and delivery.

Legal obligation: To meet requirements such as keeping tax and accounting records.

Legitimate interests: To manage customer enquiries, maintain security, prevent fraud and establish or defend legal claims, where these interests do not override your rights.

Consent: For marketing emails and cookies or similar technologies where consent is required. You can withdraw consent at any time without affecting the lawfulness of earlier processing.

Marketing Communications

We will only send promotional emails where you have given us your consent.

You can unsubscribe using the link in a marketing email or by contacting us. Unsubscribing does not stop essential messages about an order, delivery or customer service enquiry.

We will not share your details with other businesses for their own marketing without your consent.

Sharing Your Information

Where necessary, we may share relevant information with providers supporting our business, including:

• Payment processors.
• Delivery companies.
• Website hosting and technology providers.
• Providers involved in producing or fulfilling your order.
• Accountants and professional advisers.
• Authorities where disclosure is required by law.

We limit sharing to information needed for the relevant purpose and require appropriate protection where providers process information on our behalf.

International Transfers

Some technology or service providers may process personal information outside the United Kingdom.

Where this happens, we will ensure that an appropriate lawful transfer mechanism applies, such as UK adequacy regulations or approved contractual safeguards.

You can contact us for further information about any international transfers and the safeguards used.

Cookies and Similar Technologies

Our website may use cookies and similar technologies to support shopping features, remember preferences and understand website usage.

Strictly necessary cookies help provide services you request, such as maintaining your shopping basket and supporting checkout.

Where consent is required for optional cookies, we will ask before using them. You can refuse these cookies or withdraw your consent through the website’s cookie controls.

You can also manage cookies in your browser settings. Blocking essential cookies may affect shopping and checkout functions.

How Long We Keep Your Information

We retain personal information only for as long as needed for its purpose.

Order and accounting records are retained for applicable tax and legal requirements. Enquiry and complaint records are retained while needed to resolve the matter and address related claims.

Personalisation information and artwork are retained while needed to fulfil your order or for an agreed ongoing service.

Marketing information is retained until you withdraw consent or it is no longer needed. We may keep a minimal record of your unsubscribe request to ensure we respect your choice.

When information is no longer required, we securely delete or anonymise it.

Protecting Your Information

We use appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

Access is limited to people and providers who need the information for their work. No online system can guarantee complete security, but we take reasonable steps to protect the information entrusted to us.

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Request access to your personal information.
• Ask us to correct inaccurate or incomplete information.
• Request deletion of your information.
• Request restrictions on how we use it.
• Object to processing based on legitimate interests.
• Receive certain information in a portable format.
• Withdraw consent where processing relies on consent.

These rights are subject to legal conditions and exemptions. For example, we may need to retain some records to meet legal obligations.

To make a request, contact militaryembroideredclothing@gmail.com. We may need to verify your identity before releasing information or acting on your request.

Complaints

Please contact us if you have concerns about how we handle your information.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK data protection regulator.

Website: ico.org.uk

Changes to This Policy

We may update this policy to reflect changes to our services, data handling or legal requirements. The latest version will appear on this page with its updated date.

Contact Us

For privacy questions or requests, contact:

Military Embroidered Clothing
286 Devonshire Road
Blackpool
Lancashire
FY2 0TN
United Kingdom

Telephone: 01253 508500
Email: militaryembroideredclothing@gmail.com