Shipping & Returns

Find information about dispatch, delivery and returning your Military Embroidered Clothing order.

Order Processing & Dispatch

Please allow up to three working days for embroidery and order processing before dispatch. Orders of 15 or more garments may take longer.

Working days are Monday to Friday, excluding bank holidays. If you need clothing for a reunion, event or specific date, contact us before ordering to confirm availability and timings.

Delivery Services & Charges

Orders are sent by Royal Mail or courier, depending on the service selected and the size of your order. Available delivery options and charges are shown at checkout before payment.

Processing time is separate from delivery time. A next-day courier service refers to transit after dispatch; it does not mean a personalised order will arrive the day after it is placed.

Where tracking is available, contact us with your order number to request tracking details. If your parcel is delayed or missing, please contact our team so we can investigate.

Returning Non-Personalised Items

For non-personalised items purchased online, you can cancel your order without giving a reason. Tell us within 14 calendar days after the day you receive your goods, then return them within a further 14 calendar days after notifying us.

Email militaryembroideredclothing@gmail.com with your order number and a clear statement that you wish to cancel.

You may inspect and try on clothing as you would in a shop. Please return items carefully packaged, with labels and original packaging where possible. We may reduce a refund for loss of value caused by handling beyond what is necessary to check the item.

You are responsible for return postage when returning an item because you have changed your mind. We recommend keeping proof of posting.

Personalised & Custom-Made Items

Items made to your individual specifications or clearly personalised—for example, garments embroidered with your name, initials or bespoke wording—are excluded from the usual change-of-mind cancellation right.

Please check your size, colour, wording and personalisation details carefully before ordering.

A standard regimental design, or selecting a standard size and colour, does not by itself make an item personalised.

Your rights remain protected if a personalised item is faulty, damaged or not as described.

Faulty, Damaged or Incorrect Items

If your item arrives faulty, damaged or different from your order, contact us as soon as possible with:

• Your order number.
• A description of the problem.
• Photographs, where possible, to help us investigate.

We will explain the next steps and arrange an appropriate remedy under your consumer rights, which may include a refund, repair or replacement.

Where a return is required because an item is faulty, damaged or supplied incorrectly, we will cover reasonable return postage costs. Contact us to arrange the return.

How to Return an Item

Notify us of your cancellation or return enquiry by email, telephone or post. Include your order number and the name used at checkout.

Send returns to:

Military Embroidered Clothing
286 Devonshire Road
Blackpool
Lancashire
FY2 0TN
United Kingdom

Include your order details inside the parcel and retain proof of posting. Contacting us for instructions does not affect your cancellation rights or extend the return deadline.

Refunds

For eligible change-of-mind returns, we will refund you without undue delay and within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

When you cancel an entire eligible order, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an upgraded delivery service is not refundable.

Refunds are made to the original payment method unless otherwise agreed. We do not charge a refund administration fee.

Changes to Your Order

Contact us promptly if you need to change an address, garment selection or embroidery details. We will check whether a change is still possible. Changes to personalised items may not be possible once production has started.

Contact Us

Telephone: 01253 508500
Email: militaryembroideredclothing@gmail.com

Opening hours:
Monday–Friday: 8am–6pm
Saturday: 9am–1pm

Please include your order number when contacting us about an existing order.

This policy does not affect your statutory consumer rights.